Frequently Asked Questions
All your questions about s1490 answered
Deposits, withdrawals, mobile use, and support — clear and straightforward answers to the most common questions from Bangladeshi players.
After joining s1490, many players have questions — how to deposit using bKash, how quickly they can withdraw, whether there are any issues playing in a phone browser, or how to get in touch with the support team. This page brings together answers to all such common questions in one place, so you can easily find the information you need and play with peace of mind.
All FAQs
Browse the categories below to find the question you need.
Deposits
Depositing with bKash at s1490 is very straightforward. Log in to your account, go to the Cashier section, and select bKash. Make the payment from your bKash app to the number shown, then submit the transaction ID. Your balance is usually credited within a few minutes. The minimum deposit amount is ৳100.
Yes, Nagad is fully supported. Select Nagad in the Cashier, make the payment to the provided number via the Nagad app or by dialing, then submit the reference number. The process is just as simple as bKash, and the same ৳100 minimum applies.
s1490 currently supports five methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount is the same for every method — ৳100.
The minimum deposit at s1490 is ৳100, and this applies to all payment methods. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can get started with just ৳100.
s1490 does not charge any service fee on deposits. However, your mobile banking provider (bKash, Nagad, etc.) or bank may apply their own transaction fees, so it is worth checking with the relevant provider.
Mobile Use
Yes, clearing cache and cookies resolves loading issues in most cases. In Chrome, go to the three-dot menu on the right > Settings > Privacy > Clear browsing data, check "Cached images and files" and "Cookies", then clear them. Restart the browser and open s1490 again.
Once your connection is restored, reload s1490 in the browser and log in again. Most games will resume from where you left off. If a round was left incomplete and you notice a discrepancy in your balance, contact the support team via live chat — they will review it promptly.
Open s1490.lat in Chrome, tap the three-dot menu at the top right, and select "Add to Home screen". Confirm the action — the site will be added as a shortcut just like an app and can be accessed quickly.
Yes, s1490 is fully mobile-friendly. Slots, live casino, sportsbook — everything runs smoothly in a mobile browser. No separate app installation is needed. For the best experience, use an updated version of Chrome or Firefox.
s1490 works well on smartphones and tablets running both Android and iOS. Desktop and laptop users on both Windows and Mac are also supported. For the best performance, keep your browser and operating system updated to the latest version.
Withdrawal Questions
Yes, for security purposes withdrawal requests can only be made to a mobile banking wallet or bank account registered in your own name. Sending to an account in someone else's name is not possible — this is a mandatory policy to protect users' funds.
To withdraw bonus winnings, the wagering requirement must be met first. The welcome bonus at s1490 requires wagering 15 times the bonus amount — for example, a ৳1,000 bonus requires ৳15,000 in bets. Once the requirement is fulfilled, the winnings are automatically moved to your main balance and can be withdrawn.
The minimum withdrawal amount at s1490 is ৳800. Withdrawal requests below this limit are not processed. So before requesting a withdrawal, make sure your withdrawable balance is at least ৳800.
Withdrawals at s1490 are usually completed within 10 to 45 minutes. This is considerably faster than most online platforms in Bangladesh. During peak hours or if verification is required, it may take a little longer.
If more than 45 minutes have passed and the money still hasn't arrived, first check the withdrawal history in your account. If the status shows "Pending", contact support via live chat and have your transaction reference number ready. The team will look into it promptly.
Support Questions
Yes, the s1490 support team provides assistance in both Bengali and English. The team is set up with Bangladeshi players in mind, so you can ask questions and receive answers in your own language.
s1490 offers two support channels: 24/7 live chat (directly from any page on the site) and email — [email protected]. Live chat is the most effective option for a quick resolution.
To resolve your issue as quickly as possible, have the following ready before getting in touch: your account username or registered email, a detailed description of the problem, the transaction ID or round number if applicable, and the date and time when the issue occurred.
s1490 support is available seven days a week, twenty-four hours a day — including midnight and early morning. You can reach out via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).
After sending an email to [email protected], the support team responds as quickly as possible. Including a clear description of the issue, your account details, and any relevant screenshots will help speed up the resolution. For urgent matters, live chat is more effective.
Still have questions? We're right here
If you didn't find the answer on this page, speak directly with the support team. Assistance is available 24/7 in Bengali and English — day or night.
Live Chat
Chat directly on the site — the fastest way to get help
Email Support
[email protected] — for detailed complaints